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A dad joke saved a renewal
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3
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2
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January 30, 2026
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2026-01-26 – Weekly Customer Service News : A dad joke saved a renewal
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3
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4
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January 30, 2026
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Requesting sample escalation matrix templates
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2
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1
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January 29, 2026
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Tuning real-time assist to our scorecards
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2
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4
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January 29, 2026
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One-page journey gap tracker
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2
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3
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January 28, 2026
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2026-01-23 – Weekly Customer Service Jobs : Remote roles rise in customer service
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3
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6
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January 27, 2026
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Balancing first-response speed with staffing
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2
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7
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January 26, 2026
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Learning Zendesk and call scripting fast
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3
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0
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January 26, 2026
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Keeping FRT steady during training
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3
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2
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January 25, 2026
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Balancing QA coaching with performance targets
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2
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0
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January 25, 2026
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Monthly value check-ins vs QBRs
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3
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4
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January 24, 2026
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The mute button mystery at 2 a.m
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2
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4
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January 24, 2026
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Trying real-time sentiment alerts this week
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3
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4
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January 23, 2026
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Our 5-second CSAT experiment
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3
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7
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January 23, 2026
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2026-01-09 – Weekly Customer Service Jobs : Remote roles available this week
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6
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7
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January 22, 2026
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2026-01-19 – Weekly Customer Service News : 5-second CSAT experiment
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3
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8
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January 22, 2026
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2026-01-02 – Weekly Customer Service Jobs : Exciting remote roles available now
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6
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2
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January 22, 2026
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Turning support tickets into upgrades
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2
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0
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January 21, 2026
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Fast, small screen recordings for tickets
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3
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5
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January 21, 2026
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2026-01-12 – Weekly Customer Service News : Apology chaos: Handling replies
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5
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9
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January 20, 2026
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Training reps to personalize save conversations
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3
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2
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January 20, 2026
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2025-12-29 – Weekly Customer Service News : Balancing AHT and FCR
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10
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5
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January 19, 2026
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Hitting CSAT without slowing the queue
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9
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4
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January 18, 2026
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2026-01-05 – Weekly Customer Service News : Apology pinned, chaos in replies
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5
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8
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January 18, 2026
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2025-12-26 – Weekly Customer Service Jobs : Remote work: More options than ever
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8
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3
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January 17, 2026
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Apology pinned, chaos in the replies
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4
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5
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January 7, 2026
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2025-12-22 – Weekly Customer Service News : Hold music tops CSAT scores
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4
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1
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January 3, 2026
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Weekly learning without the burnout
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4
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4
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January 2, 2026
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Agent-assist cut AHT but hit FCR — how to balance
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2
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0
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December 28, 2025
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Turning support signals into loyalty saves
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2
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1
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December 26, 2025
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