Does anyone have a clear, operator-friendly escalation matrix for after-hours incidents? I’m standardizing ours in Confluence with tiers, SLAs, and on-call rotations (pager 17:00–09:00), and I’d like a real example or checklist to sanity-check before rollout.
Add a ‘fallback after 2 missed pages’ escalation and auto-create a war-room; https://response.pagerduty.com — fit your Confluence flow?
We require an ‘IC on duty’ to be claimed within 5 minutes; if it isn’t, it escalates to the duty manager and auto-posts the Slack channel, which cleaned up after-hours handoffs for us. > war-room; https://response.pagerduty.com — fit your Confluence flow? Works — we link the channel in the matrix and embed the PagerDuty schedule iCal so the rota never goes stale; want a redacted Confluence example?