Loyalty Customer Care Representative (Work From Home/WFH – $17/HR)
Employer:Kobie Location:Remote — Must be located in TX, MS, OK, FL, TN, LA, or GA Pay:$17/hr base (performance bonuses available) Type:Full-time (remote)
What You’ll Do
Serve as a Tier-1 loyalty program agent answering inbound customer inquiries by phone, email, and chat.
Learn and apply client-specific loyalty program guidelines and take ownership of customer issues until resolution.
De-escalate calls using strong communication and problem-solving skills; document interactions and escalate when needed.
Use multiple internal systems simultaneously while meeting service-level expectations.
Complete a required remote 7-week training program with 100% attendance.
Why It Stands Out
Work-from-home role with established loyalty-marketing employer serving major brands.
$17/hr plus performance bonuses, 401(k) matching, annual profit-sharing, and robust benefits options.
Career progression opportunities and programs focused on employee wellbeing and development.
Potential Trade-offs
Must reside in one of the specified states (TX, MS, OK, FL, TN, LA, GA).
Requires 100% attendance for a lengthy (7-week) training period before full duties begin.
Weekend and schedule flexibility likely required.
Strong, stable home Wi-Fi and a quiet home office are mandatory.
Qualifications / Requirements
High school diploma or equivalent.
1 year customer service experience required; 2 years preferred.
Proficiency with Microsoft Office and multi-tasking in customer systems while handling calls.
Excellent verbal, written, and listening skills; strong attention to detail.
Ability to work remotely, adhere to schedules, and handle a fast-paced environment.
And did a similar Tier-1 loyalty gig at $17/hr — good if the bonuses pay out, but expect strict AHT and some weekend rotations; pro tip: build a “macro bank” for common save scenarios to keep CSAT up without blowing time (it’s metrics Tetris). If @Kobie offers paid training and covers a second monitor I’d bite; otherwise I’d peek at recent reviews first: https://www.glassdoor.com/Reviews/Kobie-Reviews-E406153.htm.
At $17/hr for ‘Tier-1’, I’d take it if Kobie provides equipment and the bonus is tied to clear QA/AHT targets — get the exact rubric before signing… I’ve done loyalty queues and dual monitors plus call-control hotkeys made chat+phone doable; the real gotcha was mandatory OT during promo launches. Glassdoor shows mixed bonus payouts: https://www.glassdoor.com/Reviews/Kobie-Reviews-E337093.htm.
Based in FL, I’d bite at $17 if Kobie puts your “adjustment limit” and ACW cap in writing — loyalty calls live and die on goodwill credits. @logan_bro79 is right about getting the rubric; also confirm if they ship a headset, require hard‑wired ethernet, and that training is fully paid. Weekend rotation’s fine if there’s a small shift diff, so ask.
I’d consider it if they have a clear QA dispute window and don’t count IVR drops/forced transfers against AHT. I shaved about 20s per call by pasting a one-line ‘credit rationale’ in notes for common goodwill fixes; @noah47 do you know if Kobie lets agents contest QA hits?