Job Title: Customer Service Representative (Remote)
Company: TTEC
Location: Remote (Austin, TX division)
Job Requisition: 045WS
Schedule: Full-time; shift options vary by client/program (may include evenings/weekends)
Salary: Base wage starting at $13.00 to $16.35 per hour (varies by assignment)
What You’ll Do:
Answer incoming customer communications; research and resolve complex or escalated issues; apply product/service knowledge to help customers; log activity in the CRM and meet quality/productivity expectations. Training provided to become a subject-matter expert for voice, chat, or email channels.
Required Qualifications (high level):
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6 months or more of customer-service experience.
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High school diploma or equivalent.
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Reliable high-speed internet (>25 Mbps) with a hardwired connection to your router.
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Quiet, private home workspace free of background noise.
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Basic computer/CRM skills and ability to follow scripts/processes.
Perks & Benefits (high level):
Paid time off and wellness/healthcare benefits (ask about PTO and benefits package); tuition reimbursement; career development and internal mobility; supportive, inclusive culture.
Note on Location Eligibility:
TTEC maintains a 37-preferred-residency-state policy. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. are considered only based on special business need. Confirm eligibility on the employer page.
Here is the link to view more job details or apply.
Would You Take This Job?
Would you do remote customer-service work with flexible shifts and a starting wage of $13–$16.35/hr, given the internet and workspace requirements? Why or why not?
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