Has anyone integrated Ada or Drift and tracked improvements in first-response times?
Reading your post, here’s what I’d try: You’re weighing Ada and wondering about first-response times. For reducing live-agent load. I’ve seen Intercom Fin and Zendesk Answer Bot deflect the most. run a bot-first A/B on your top 20 intents and compare FRT, deflection, and containment to baseline after two weeks. That’s usually enough to get momentum.