I’ve been juggling several chats at once for a while now and just wanted to share how I keep up. Using a tool like Zendesk has really helped me prioritize and respond quickly without losing track of the conversation context. Anyone else have tips or favorite tools for managing busy chat loads?
But i totally get that! Prioritizing conversations in Zendesk helps a lot, but I also set timers to check in on longer chats. Have you tried that?
Using Zendesk is great for tracking context! I find that creating predefined responses for common questions can save a lot of time, especially during busy hours. Have you considered that?